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What should you do when your Phoenix home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your family – against the various risks you could experience, like break-ins, fire, and flooding. Even though your home might be ready, that doesn’t automatically mean you are. Do you know what to do if your Phoenix home alarm system goes off? The blaring of an alarm is likely to be shocking, bewildering, and might incite panic. Your best bet is to stay calm and adhere to these easy guidelines.

Steps to Take When Your Home Alarm System In Phoenix Goes Off

Nobody wants to be in this dilemma, but it’s also the reason why you installed a home alarm system originally. You’re roused in the wee hours of the morning with the distinct blaring of an alarm after a home security component has been activated. Now what is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is ringing loudly, and your pulse is beating rapidly. But staying calm is the best way to evaluate what is happening. Avoid the urge of trying to handle the emergency alone and permit your monitoring staff and first responders to carry out their job.
  2. Attend to your family members. Your main focus should be your family and moving them out of danger. In the case of a intrusion, this might mean going to a predetermined secure area as far away from access points as possible. The invader was in all likelihood already frightened away by the alarm, but it’s always a good idea to take extra precaution. If there’s smoke or flames, you ought to exit your home without delay.
  3. Grab your cell phone. Most individuals keep their cell phones with them constantly these days, but you might neglect to pick it up during a crisis. Try to remember it. You’ll have the opportunity to keep in contact with your monitoring professionals and obtain alerts through your home security app.

Connect With Your 24-hour Monitoring Agents

Any time your home alarm system in Phoenix goes off, your 24/7 monitoring professionals will instantly act. Their first step is to validate your alarm, and that involves communicating with you. The protocol they abide by is dependent on the type of emergency. For example, if the emergency is is for medical reasons, one attempt will be made to contact you before assistance is dispatched. If you have a burglary alarm - the most typical sort of event - a monitoring agent will abide by these procedures to contact you:

  • An effort will be made to communicate with you via the central command panel. You will typically be required to supply a passcode.
  • If that attempt doesn’t result in a reply, a call is made to your primary contact number.
  • An alternate number or first emergency contact is tried next.
  • If you still can’t be reached, local law enforcement officers are sent.
  • Your monitoring specialists will attempt to reach you again once the proper authorities are notified.

If you're not in a position to converse with monitoring staff, don't worry. Assistance will still be deployed even when you're unable to substantiate the emergency.

Get prepared for any emergency with a Vivint home alarm system in Phoenix

Get prepared for any situation with a state-of-the-art home alarm system in Phoenix from Vivint. Dial (602) 755-6051 to start the customization of your property’s defense today.